Unbiased Expertise in Technology Solutions

Who We Are and What We Offer

  • Brightwork Research & Analysis delivers independent research and consulting services that help enterprises get the most out of technology for their supply chain needs.
  • Unbiased expertise in technology solutions for supply chain planning.
  • The company was founded by Shaun Snapp — the most prolific writer in the supply chain and SAP software industry, with over 1,700 articles and 24 books to his name.

Why Use Brightwork?

We offer unique services in the SAP and supply chain planning space. It all begins with the honest advice you can trust.

Honest Advice You Can Trust

  • We deliver independent, unbiased advice on software for supply chain planning so you can objectively make the right decisions for your organization.

Vendor Agnostic Recommendations

  • We take no commissions from software vendors to ensure that we’re 100% committed to recommending the best technology for your company’s needs.

23 Years in Supply Chain Software

  • Our expertise spans from legacy software to cutting-edge solutions. We’ve solved supply chain challenges for clients using SAP, Oracle, and custom applications.

Expertise in SAP Solutions

  • Our in-depth research and consulting have included S/4HANA, HANA, SAP TCO, SAP Support, SAP Costs, Fiori, and more. We produce the most and highest quality as well as the most detailed research on SAP. We have also expanded into AWS and Google Cloud for SAP as well as Oracle environments as we are working on our new book Leveraging AWS and Google Cloud for SAP and Oracle. 

Services in Research & Full Spectrum Consulting Support

We offer two basic services.

  • Research: We can be used to research areas around SAP, Oracle, AWS and Google (we have a new book coming out titled Leveraging AWS and Google for SAP and Oracle.) One of our areas of expertise is verifying/fact checking statements by vendors and consulting companies.
  • “Full Spectrum” Consulting Support: Here we do everything from software selection assistance to training (leveraging our many books and articles to provide education to companies), to defensive consulting company support (that is helping to curtail excesses by consulting companies). We can even use our own software to do things like tune MRP systems with our Brightwork Explorer.

For Vendors

Are you a vendor with a great product that could use research-based help with your customers? Consider partnering with us. See our Partnership Page.


“It was clear to me throughout that his first priority was to serve his clients’ best interests. I highly recommend Shaun’s company and value his opinions.”
-William Tonetti, President at Demand Works Co.


“[Brightwork] provided solid analysis of solutions for some of our key processes as we transitioned onto a new platform.”
-Laurie Stivers, Data Governance Manager at Cardinal Health


“Working with [Brightwork] is always productive and easy — I highly recommend [Shaun] for your next project or research.”
-Cees Molenaar, National Account Manager – Database Performance Monitoring Consultant


“[Shaun] has a deep and mature knowledge of this space shared by only a few other professionals.”
-Jeff Bodenstab, Marketing at ToolsGroup

Publication Areas


Supply Chain Management

IT Management


Brightwork MRP/S&OP Explorer

Honest Vendor Ratings

Product Planning Calculators

MUFI Ratings & Risk

TCO Calculators

Solutions Architecture Analysis

Software Category Analysis


See our books at this link.

Contact Us

Brightwork Research

  • What We Offer

    We provide customized research in a broad range of topics ranging from SAP questions, validating information provided by SAP sales reps, competitive intelligence for vendors, indirect access and project analysis. We offer the most experienced and extensive research in the areas we cover with no vendor bias.

    This article is free, we do not answer questions for free. Filling out this form is for those that have a budget. If that describes you, just fill out the form below and we'll be in touch asap.


If we look at the IT media entities, they accept SAP’s proposal that all applications work. There is no questioning as to any IT media entity going back and reviewing which SAP applications that were introduced with some fanfare worked out and which didn’t.

This leads to a sort of shocking conclusion that the media entities simply get all of their information from SAP. An analyst like Gartner does, on the contrary, speak with a huge number of SAP customers. However, they do not publish much of these observations regarding the overall view of a vendor. They may tell clients in private sessions.

But this means that fundamental analysis — like the analysis in this article just not being done. We have economists giving virtually no coverage to enterprise software. IT media being paid to repeat messages from software vendors and focusing very strongly on new introductions (rather than what happens after). Then we have IT analysts who don’t appear to get into areas outside of ratings (at least much outside of). However, ratings are only one type of analysis that needs to be performed. If a company is going to choose to use a vendor, they need to know the overall picture and not in such a limited dimension. 

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The Standard Answer to the Question

The common answer to this question is the following:

  • Pay the standard IT analysts
  • Hire an SAP consulting company.
  • Attend ASUG conferences.

The Real Story

Unfortunately, none of these are good ways to find out the real story.

  • From IT Analysts: As most of the IT analysts receive large sums of money from SAP, they have to be careful how much truth they tell.
  • From SAP Consulting Company: SAP consulting companies exist to bill hours for SAP resources. As such, they are normally pro any implementation they can get. This means they paper over the real experiences that they have exposure to. We have extensive research on this, but the messaging of SAP consulting companies is very close to a duplicate of that offered by SAP itself.
  • From ASUG Conferences: ASUG started its life as a user group, but is now a pawn of SAP. They serve as an outlet for SAP marketing. This is covered in a number of articles at Brightwork, but one example of this is ASUG’s Inability to Challenge SAP’s Predictions.

We have a history of challenging SAP, and of being right. This is something you can put to use within your company immediately to begin improving how you manage your IT budget to get more out of it.

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We have been the most vocal and consistent critic of the information generally available in the IT media space. We cover this topic in depth in articles like Understanding the Enterprise Software Market, How to Best Understand SAP’s Control of IT Media.

A major difference between Brightwork and any SAP consulting company or a Gartner or Forrester is that we don’t take money from SAP. This one major reason why our analysis of SAP is so much more accurate than Gartner or Forrester. And we have the articles to prove that claim.

Our view is that you cannot make good decisions if you listen to biased sources. In fact, this is the central premise of our book Rethinking Enterprise Software Risk. Gartner, Forrester, and others refuse to choose whose interests they represent. We represent the interests of decision makers.

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Our focus in on providing more accurate information to clients on SAP.

We offer anything from remote advice and walkthroughs of our research to on in site consulting projects where we perform detailed analysis of customer’s environments.

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