Who We Are and What We Offer
- Brightwork Research & Analysis delivers independent research and consulting services that help enterprises get the most out of technology for their supply chain needs.
- Unbiased expertise in technology solutions for supply chain planning.
- The company was founded by Shaun Snapp — the most prolific writer in the supply chain software industry, with over 1,700 articles and 24 textbooks to his name.
Why Use Brightwork?
We offer unique services in the SAP and supply chain planning space. It all begins with the honest advice you can trust.
Honest advice you can trust
- We deliver independent, unbiased advice on software for supply chain planning so you can objectively make the right decisions for your organization.
Vendor agnostic recommendations
- We take no commissions from software vendors to ensure that we’re 100% committed to recommending the best technology for your company’s needs.
23 years in supply chain software
- Our expertise spans from legacy software to cutting-edge solutions. We’ve solved supply chain challenges for clients using SAP, Oracle, and custom applications.
Expertise in SAP solutions
- Our in-depth research and consulting has included S/4HANA, HANA, SAP TCO, SAP Support, SAP Costs, Fiori, and more.
Supply chain solutions
- We help you resolve challenges with your current technology stack and provide guidance on how to get more from your software.
- Brightwork delivers end-to-end solutions for customized applications, including planning, development, and ongoing support.
- Ahead of your plans to migrate to a new system, we help you discover your technology needs and choose the optimal solution for your budget.
“It was clear to me throughout that his first priority was to serve his clients’ best interests. I highly recommend Shaun’s company and value his opinions.”
-William Tonetti, President at Demand Works Co.
“[Brightwork] provided solid analysis of solutions for some of our key processes as we transitioned onto a new platform.”
-Laurie Stivers, Data Governance Manager at Cardinal Health
“Working with [Brightwork] is always productive and easy — I highly recommend [Shaun] for your next project or research.”
-Cees Molenaar, National Account Manager – Database Performance Monitoring Consultant
“[Shaun] has a deep and mature knowledge of this space shared by only a few other professionals.”
-Jeff Bodenstab, Marketing at ToolsGroup
See our books at this link.
If we look at the IT media entities, they accept SAP’s proposal that all applications work. There is no questioning as to any IT media entity going back and reviewing which SAP applications that were introduced with some fanfare worked out and which didn’t.
This leads to a sort of shocking conclusion that the media entities simply get all of their information from SAP. An analyst like Gartner does, on the contrary, speak with a huge number of SAP customers. However, they do not publish much of these observations regarding the overall view of a vendor. They may tell clients in private sessions.
But this means that fundamental analysis — like the analysis in this article just not being done. We have economists giving virtually no coverage to enterprise software. IT media being paid to repeat messages from software vendors and focusing very strongly on new introductions (rather than what happens after). Then we have IT analysts who don’t appear to get into areas outside of ratings (at least much outside of). However, ratings are only one type of analysis that needs to be performed. If a company is going to choose to use a vendor, they need to know the overall picture and not in such a limited dimension.
The Standard Answer to the Question
The common answer to this question is the following:
- Pay the standard IT analysts
- Hire an SAP consulting company.
- Attend ASUG conferences.
The Real Story
Unfortunately, none of these are good ways to find out the real story.
- From IT Analysts: As most of the IT analysts receive large sums of money from SAP, they have to be careful how much truth they tell.
- From SAP Consulting Company: SAP consulting companies exist to bill hours for SAP resources. As such, they are normally pro any implementation they can get. This means they paper over the real experiences that they have exposure to. We have extensive research on this, but the messaging of SAP consulting companies is very close to a duplicate of that offered by SAP itself.
- From ASUG Conferences: ASUG started its life as a user group, but is now a pawn of SAP. They serve as an outlet for SAP marketing. This is covered in a number of articles at Brightwork, but one example of this is ASUG’s Inability to Challenge SAP’s Predictions.
We have a history of challenging SAP, and of being right. This is something you can put to use within your company immediately to begin improving how you manage your IT budget to get more out of it.
We have been the most vocal and consistent critic of the information generally available in the IT media space. We cover this topic in depth in articles like Understanding the Enterprise Software Market, How to Best Understand SAP’s Control of IT Media.
A major difference between Brightwork and any SAP consulting company or a Gartner or Forrester is that we don’t take money from SAP. This one major reason why our analysis of SAP is so much more accurate than Gartner or Forrester. And we have the articles to prove that claim.
Our view is that you cannot make good decisions if you listen to biased sources. In fact, this is the central premise of our book Rethinking Enterprise Software Risk. Gartner, Forrester, and others refuse to choose whose interests they represent. We represent the interests of decision makers.
Our focus in on providing more accurate information to clients on SAP.
We offer anything from remote advice and walkthroughs of our research to on in site consulting projects where we perform detailed analysis of customer’s environments.